Camera Troubleshooting
Troubleshooting Guide for Live Feed Issues on Cameras- video keep freezing，can't see the live feed
① Restart your phone and router ② Switch off the wifi on you phone and use the phone's data to have a test ③ Check and found that if camera's firmware version is update. Open the camera's real-time video interface, click "..." in the upper right ...
What to do if the live video is frozen?
Please try to restart the camera. 1.Open the App, enter the live stream page. 2.Click the '...' in the upper right corner. 3.Scroll down, find 'Restart Device'. If the issue remains, you can conact our Live chat help center or send an email to our ...
What should I do if my device fails to connect to the network?
If your device is experiencing difficulties connecting to the network, please follow the points and steps outlined below for a successful resolution. 1. Points to Note When Connecting the Camera: Make sure your WiFi network is operating at 2.4GHz if ...
The Alexa app's screen displays "Device is unresponsive"?
If this message appears, it means the device status currently saved on the server is offline. It is recommended that you switch your phone's network to 4G and enter the device's app (non-Alexa app) to view the device's status. If you find the device ...
Why can't the person in the camera hear me when I use two-way talk?
If you're experiencing difficulties with two-way talk, follow these troubleshooting steps to identify and potentially resolve the issue quickly: 1. Please check whether the protective film at the camera speaker is torn off; 2. Whether the mobile ...
My camera is moving without command
If your camera is moving without your command, follow these troubleshooting steps to investigate and potentially resolve the issue: 1. Check Network Connection: Poor network connections may cause the camera to self-check and rotate when reconnecting ...
Why I can only control the device when connected to my Wi-Fi, but not controllable through 4G or other Wi-Fi?
If your Cam can't be controllable through 4G or other Wi-Fi, please try the following troubleshooting steps to verify if the issue can be resolved. 1. If you can only control the device when connected to your home's Wi-Fi, and you can't control it ...
Unable to See LiveStream of Cams - Establishing encrypted channel failed
To help you solve the issue when you can’t watch the Livestream of cameras on App. Please check the following: 1. Confirm the status of the indicator light, and check whether the network is stable, please switch to SD mode to check whether there is ...
Troubleshooting Camera Status Light Issues
1. Solid Red Light: If you observe a solid red light on your camera, ensure that you are using the provided power cable and plug. If not, switch to the original power cable and plug to see if the issue persists. In case you are already using the ...
My Camera Cannot Power On
If your camera is unable to power on and the LED is off, please try the following troubleshooting steps to verify whether the issue can be resolved: 1. Find another power adapter to replace our match power adapter to see if the indicator turns to red ...
Night Vision Images Too Dark
When night vision doesn’t work properly or when the live stream remains dark at night, please make sure you have checked the following tips: 1. Make sure you have turned on the Night Vision or Auto Night Vision mode in the app. You can go to check ...
What can I do if I receive too many alarm notifications?
When our camera detects changes in light and shadow, it will also push messages to you. That's the mechanism for camera motion detection. We have some advice for your reference. 1. If the motion sensitivity was set too high, please lower the motion ...
Troubleshooting Insufficient or No Push Notifications on Your Device
1. Make sure you have enabled push notifications in your phone's settings. You can go to your phone's settings > Notifications > Enable app notifications. Or you can tap message center in the app > Select setting in the upper right corner > Tap ...
How to connect the camera via the HotSpot of your phone?
In two scenarios, you might need to connect camera to a Personal Hotspot to verify if the issue lies with the camera or home Wi-Fi Scenario 1: You don't have access to a Wi-Fi network in your house. Scenario 2: You cannot connect your camera to your ...