If your camera is moving without your command, follow these troubleshooting steps to investigate and potentially resolve the issue:
1. Check Network Connection:
Poor network connections may cause the camera to self-check and rotate when reconnecting to the network.
2. Motion Tracking Function:
Verify if the Motion Tracking function is enabled. This feature can cause the camera to move if it detects movement, such as changes in lighting or dynamic objects.
Note: Ensure that Motion Tracking aligns with your privacy preferences, especially in spaces with changing environmental elements.
3. Patrol Function:
Confirm if the Patrol function is enabled, as this feature may initiate camera rotation.
Security and Privacy Assurance:
The in-depth measures we take when handling your data have been recognized by the British Standards Institute (BSI), which awarded Security with ISO27001 and ISO27701 certifications.
These certifications reflect our standard of excellence in complying with and exceeding the security requirements from leading international data privacy laws such as GDPR (General Data Privacy Regulation) and CCPA (California Consumer Privacy Act).
Every facet of our technology and processes has been tested rigorously to meet third-party and industry-recognized privacy and security standards.
If you still have questions or concerns, please reach out to our customer support for further assistance. Your security and satisfaction are our top priorities.