Troubleshooting Camera Status Light Issues

1. Solid Red Light:

If you observe a solid red light on your camera, ensure that you are using the provided power cable and plug. If not, switch to the original power cable and plug to see if the issue persists. In case you are already using the provided cable and plug, try an alternative power cable and plug, as occasional defects may occur.

2. Flashing Red, Blue, or Green:

Follow these troubleshooting steps whenever the status light is flashing unexpectedly:

① Power cycle the camera by unplugging and then plugging it back in.

② If the camera continues to flash red and produces a prompt sound, perform a setup as a new device.

1. In the app, tap Home, then click the + in the upper right corner.
2. Select "Add Device > Cameras" and choose your camera.
3. Follow the prompts to set up your camera once again.

If the camera returns to flashing red but never hears a prompt sound, please replace the power line and plug to check if it can work.

3. Flashing Red & Blue or Green:

If you observe a blinking red and green/blue status light, it may indicate issues with your network stability. Follow these troubleshooting steps for a potential resolution:

① Restart Router and Reset Cam:

Restart your router to ensure network stability.

Reset the camera to set up/connect again.

② Change Network to Mobile Hotspot:

If the issue persists, consider changing your network. Reference article：Verify if the issue lies with the camera or home Wi-Fi

Use your mobile phone hotspot to check if the camera connects successfully.

③ Contact Technical Support:

If the camera continues to face connectivity issues, please reach out to our technical experts for further assistance.

4. Solid Blue or Green Light:

A solid blue or green light signals a successful device setup. However, if you encounter setup issues despite the solid light, consider the following troubleshooting steps:

① Force Close and Reload:

Force close the app, then reopen it and retry the connection

② Power Cycle the Camera:

If the problem persists, power cycle the camera. Open the app and attempt to connect or set up the camera again.

③ Change Internet Connection Type:

Switch your internet connection type from WiFi to LTE or vice versa.

④ Power Cycle the Router:

Try power cycling the router connected to the camera. After the router comes back online, attempt to connect or set up your Cam.

⑤ Seek Technical Assistance:

If the camera still struggles to connect, don't hesitate to reach out to our technical experts for further assistance.

5. The Status Light is Off:

Reference article：My Camera Cannot Power On

If your camera doesn't display an LED status light and doesn't play a voice prompt when you press the reset button, consider the following steps：

① Try using another power cord and wall plug.

If the voice prompt plays when you press the reset button, and the setup is successful:

② Navigate to Camera Settings > Basic Function Settings > Toggle Camera Status Light Off/On to manually control the LED status.

If the camera still struggles to connect, don't hesitate to reach out to our technical experts for further assistance.

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