Unable to See LiveStream of Cams - Establishing encrypted channel failed
To help you solve the issue when you can’t watch the Livestream of cameras on App. Please check the following:
1. Confirm the status of the indicator light, and check whether the network is stable, please switch to SD mode to check whether there is outflow.
2. Please restart the router and reset the camera and reconnect it again to check this situation.
We recommend that you place the camera as close to the router as possible
3. Try connecting the phone to a different wifi or using the mobile data.
4. If possible, please try to watch the live stream on another phone to verify if the issue is caused by the phone.
5. Check whether the firmware is the latest version.
Steps in the App: Please tap the device in the device list to enter the device's control panel. Tap the button in the upper right corner to enter the device setting page. Tap device update.
6. Make sure the Low Data Mode is turned off on your SmartPhone: How to Turn Off Low Data Mode or Data Saver: iPhone & Android
7. Please verify your smartphone is set to IPv4 (32-Bit IP address) and not IPv6 (128-Bit IP address). If the issue persists, please reset the network settings and restart your camera.
If you still have questions, please contact customer support for further assistance.
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