If your device is experiencing difficulties connecting to the network, please follow the points and steps outlined below for a successful resolution.

1. Points to Note When Connecting the Camera:

Make sure your WiFi network is operating at 2.4GHz if the camera you purchased doesn't support 5GHz networks.

① Due to security concerns, the camera does not support public WIFI.

② Connect your mobile phone to WIFI before attempting to connect the camera.

③ The camera must be powered on to function.

④ Keep the camera and the router as close as possible during the connection process.

⑤ If the WIFI password exceeds 20 digits, the system will prompt, but the camera can ⑥ Still be connected normally. The WIFI password supports up to 58 digits.

2. Resetting and Reconnecting Your Camera:

Follow these steps if your camera encounters connection issues:

① Locate the small reset button on the back of the camera and press and hold it for 5 seconds to initiate a reset.

② After resetting, the indicator light will be red for 30-50 seconds before turning into a red light flash.

③ Open the app, click the "+" in the upper right corner, and select "add device."

④ Choose your camera's model.

⑤ Click "Confirm that the indicator is blinking" first, then click Next.

⑥ Input the correct WiFi password and click confirm.

⑦ Scan the QR code with the camera directly (15-20cm), moving your phone slightly up and down, left and right.

⑧ Click "Heard a Prompt" after hearing the Dong-dong voice and wait for the indicator light to turn blue/green, indicating a successful connection.

3. Additional Troubleshooting Steps:

If you encounter the message 'Wifi connection fails' or 'ready to connect,' follow these additional steps:

① Ensure your WiFi is a 2.4GHz network.

② Reboot your router.

③ Reset the camera by pressing the reset button and reconnect it following the steps above.