Camera Offline
Live Feed Issues on Cameras- video keep freezing，can't see the live feed
① Restart your phone and router ② Switch off the wifi on you phone and use the phone's data to have a test ③ Check and found that if camera's firmware version is update. Open the camera's real-time video interface, click "..." in the upper right ...
What to do if the live video fails to load?
Please try to restart the camera. 1.Open the App, enter the live stream page. 2.Click the '...' in the upper right corner. 3.Scroll down, find 'Restart Device'. If the issue remains, you can conact our Live chat help center or send an email to our ...
What to do if the camera stopps working and there is no indicator light?
For this issue, please check it out by following the below steps. 1. Find another power adapter to replace our match power adapter to see if the indicator turns to red light. Normal phone adapter would suit. 2. Find another power line to replace our ...
What to do if the camera is offline?
If the camera is offline. Please check the indicatore light of the camera. 1)If the red/white is flashing, you can add the camera manually like the first time you did it. 2)If the light is a solid red or there is no light, please plug the camera ...
How to check if the camera is in connecting mode?
First you need to power up the camera, then you can check the status of the indicator light. If the camera is in connecting mode, the light should be as following :
Will the camera still work if I unplug it?
If there's no specific note that say the device has a chargeable battery, it needs to be plugged in all the time to work.
Camera keeps going offline/keeps disconnecting/Cameras connection frequently interrupted/Wifi Connection Failed
1. Camera Restart and Reconnection: Try restarting the camera to refresh its connection. After restarting, attempt to reconnect the camera to the network following the manufacturer's recommended setup process. Ensure that the camera is within the ...
How can I reconnect to the internet after changing providers? My camera is currently offline.
If you've changed your network provider, the camera needs to be reset to connect to the new network. Here are the steps: 1. Resetting the Camera: Press and hold the reset button for 5 seconds until you hear a tone and see the light flash. This will ...
What will happen if there’s a power outage for cameras?
Wired security cameras will be shut down directly in the event of a power outage, and will automatically power on when the power is restored. At the same time, wired security cameras will be unable to detect motions and record events. If your device ...