Camera keeps going offline/keeps disconnecting/Cameras connection frequently interrupted/Wifi Connection Failed

Camera keeps going offline/keeps disconnecting/Cameras connection frequently interrupted/Wifi Connection Failed

1. Camera Restart and Reconnection:

Try restarting the camera to refresh its connection.

After restarting, attempt to reconnect the camera to the network following the manufacturer's recommended setup process.

Ensure that the camera is within the range of the Wi-Fi signal and there are no obstructions affecting the connection.


2. Indicator Light Status Troubleshooting:

Begin by checking the indicator light on your camera. Different colors or blinking patterns may indicate specific issues.

① If the red light flashes or solid green/blue light, please add the camera again to the phone and then reconnect it just like you used it for the first time.

② If the indicator light is solid red or there is no light, please try to use another power cord and plug, then press the reset button on the back of the camera to reset the camera, and check if the red light flashes and then re-connect the camera.

③ If the red and green/blue lights flash alternately, please unplug the adapter of router and camera and then wait 3 to 5 minutes before plugging the camera in again, then press and hold the small reset button on the back of the camera for about 5 seconds to reset the camera until you hear prompt tone to reset it and the light flashes red, please re-add it to your APP just like you set it up for the first time.


3. Firmware Update:

Regularly check for firmware updates for your camera.

Before initiating the update, ensure that the camera is online to prevent update failures.

Follow the manufacturer's instructions for firmware updates carefully to keep your camera's software up-to-date.


4. Device ID Retrieval:

① Open the associated mobile app and navigate to the device control interface.

② Click on the three dots (...) in the upper right corner and select "Settings."

③ Access "Device Information" to find the unique "Device ID."

④ Provide the Device ID to customer support for further assistance in diagnosing the issue.

If the camera is still offline or fails to reconnect, you can conact our Live chat help center or send an email to our support center for help.

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