In how many rooms can a device be placed?

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• In how many rooms can a device be placed?

  A device can only be placed in one room at a time. If you add the device to another room, it will automatically be removed from the previous one.

• The Alexa app's screen displays "Device is unresponsive"?

  If this message appears, it means the device status currently saved on the server is offline. It is recommended that you switch your phone's network to 4G and enter the device's app (non-Alexa app) to view the device's status. If you find the device ...

• How do I cancel device sharing?

  If you used to directly share the camera with others, you can remove them. 1) Open the app, click the camera to enter the real-time video interface, and click ".." in the upper right corner. 2) Scroll down and click "Share Device" 3) Click on the ...

• Why can't I share my device with others?

  Please make sure the person you are sharing with has downloaded the same app and signed up for an account in the same region as yours. Also, make sure that the person has accepted your invitation. If you want to share your camera with others, you can ...

• What should I do if my device fails to connect to the network?

  If your device is experiencing difficulties connecting to the network, please follow the points and steps outlined below for a successful resolution. 1. Points to Note When Connecting the Camera: Make sure your WiFi network is operating at 2.4GHz if ...